Leena Rao is currently working as a writer for TechCrunch. She recently finished graduate school of the Medill School of journalism at Northwestern University, where she studied business journalism and videography. From 2004 to 2007 she helped lead efforts for advocacy and community relationships Congressman Carloyn Maloney in New York. She graduated from Columbia University in 2003 where it was ... ? Read More
Zendesk customer support starts going after enterprise customers with the launch of the new decision, taking into account the large organizations. Established in 2008, Zendesk offers Web, SaaS delivered advisory/support tickets application that gives companies an easy way to manage incoming requests support from end customers.
Zendesk in new enterprise-class features include unlimited internal use, so large customers can include company-wide insight into the operation of the service. The company has also established a specialized platform for parent companies with multiple brands, you can centralize their support groups, while maintaining the brand of the client before the support portal.
Organizations can also customize permission levels for a group of agents, allowing or restricting access to certain features in Zendesk, such as access to the private comments or
channels, or the ability to change the field ticket. And customer support interaction could be archived automatically.
To date, Zendesk has added more than 10 000 clients. The company claims that some of these clients are big companies, but this is the first time that Zendesk offers plan and platform that is specifically tailored to meet the needs of security and enterprise scale company. Prices for an enterprise plan starts at $ 99 for the agent.
Zendesk raises $ 26 million to date from Matrix partners, benchmark capital and Charles River Ventures.
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